What Data We Collect
We may collect information about you, including but not limited to your name, IP address, contact information, device information, how you use our website, and/or role at your company.
As a customer of Plumly, we will ask for your authorization to integrate with other software solutions that you use including CRMs, other sales support software, and Microsoft products. You will be asked to grant authorization to such tools explicitly. We understand that data from these tools is highly sensitive and includes such information as:
- Personal information about employees that might be stored in these systems
- Customer contact, contract, and sales opportunity information
- Information about meetings on employee calendars
- Contents of messages and communications between your team and others outside your organization
Why We Collect Your Data
How We Use Your Data
Communicating with You
We use the information you provide about yourself when requesting information or placing an order only to provide you information about our products and services or to execute the order. We do not share this information with outside parties except to the extent necessary to complete that process.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the applicable registration form.
Providing services include synthesizing information from different sources in your organization and sharing such data views or insights with others within your organization. This includes collecting information created by employees and synthesizing it for the manager or for the employee. Plumly assumes there is a relationship between levels of your organization such that managers and other business leaders are able to see information created by employees. The specific information visibility within your organization will change over time, and we encourage you to explore such data during implementation and monitor our upgrade release notes for any changes.
Improving Our Products
We may use your information to improve our product, services, website, or other tools and documentation, however this information will always be deidentified. Improving our products might include:
- improving the functionality of our software;
- improving our website;
- improving how we communicate with customers; and
- using your data to contribute to pools of data that assist in developing de-identified benchmarks (e.g., we might measure the average sales cycle for all customers to assist each customer in understanding how it compares to the average).
No customer will ever have access to another customer’s data. The examples above may use data to produce outcomes, but your data underlying the decisions will never be exposed in a way that can identify you or your organization.
We will never sell your data to a third party, whether in raw format or anonymized. We will only share your data with a third party when:
- required by law;
- you explicitly grant Plumly permission to integrate with other software you use, such as your CRM; or
- we engage service providers to operate the software, such as cloud services or messaging services, and only when such service providers have commitments to privacy and security that meet or exceed ours.
Plumly will retain your data in compliance with its own policies unless you request that it be deleted in writing, in which case such deletion will be accomplished within 30 days. Any data that has been combined into aggregated data measures and is no longer identifiable as your data will not be deleted. This may include, for example, the average sales cycle of all customers.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Changes to our Privacy Statements
From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in our platform or on a community post; by sending you a notification; or by other means consistent with applicable law.
Collection of Personal information on Children
Our services are not intended for or directed to children. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.
How You Can Access Or Correct Your Information
You can inquire about all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.